Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact our support team. This may include your name, email address, phone number, date of birth, and payment information.

• • Personal identification information (name, email, phone number)
• • Date of birth and age verification details
• • Payment and transaction information
• • Account activity and gaming preferences
• • Communication records with our support team

2. How We Use Your Information

• • To provide and maintain our lottery services
• • To process your transactions and manage your account
• • To verify your identity and ensure compliance with age restrictions
• • To communicate with you about your account and our services
• • To prevent fraud and ensure the security of our platform
• • To comply with legal and regulatory requirements
• • To improve our services and develop new features

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • With your explicit consent
• • To comply with legal obligations or court orders
• • To protect our rights, property, or safety
• • With trusted service providers who assist in operating our platform
• • In connection with a business transfer or merger

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Encryption of sensitive data in transit and at rest
• • Regular security audits and vulnerability assessments
• • Access controls and authentication procedures
• • Secure payment processing through certified gateways
• • Employee training on data protection practices

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us:

• • Remember your preferences and settings
• • Analyze website traffic and usage patterns
• • Provide personalized content and recommendations
• • Ensure the security and functionality of our platform
• • Improve our services based on user behavior

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

6. Your Rights and Choices

Under Australian privacy laws, you have the following rights regarding your personal information:

• • Access and review your personal information
• • Request correction of inaccurate or incomplete data
• • Request deletion of your personal information
• • Opt out of marketing communications
• • Lodge a complaint with the Privacy Commissioner
• • Withdraw consent for data processing

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. This includes:

• • Account information: Retained while your account is active
• • Transaction records: Retained for 7 years for tax and legal compliance
• • Communication records: Retained for 2 years for customer service
• • Marketing preferences: Retained until you opt out

8. International Data Transfers

Your personal information may be processed in countries other than Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy standards.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact our Privacy Officer:

• • Email: privacy@aussiepokiesgold.com
• • Phone: +61 (02) 6188 3888
• • Postal Address: 123 Collins Street Level 25 Melbourne, VIC 3000 Australia